Shipping Informations

Where we ship

Odelloo currently ships within the United Kingdom only (England, Scotland, Wales and Northern Ireland). We do not ship internationally at this time. To be notified when we open up to other regions, email Support@odelloo.com.

Shipping cost

Standard shipping within the United Kingdom is free on all orders, with no minimum order value.

Processing time

Orders are prepared and dispatched within 1 to 3 working days of payment confirmation. Working days are Monday to Friday, excluding UK public holidays. Orders placed on a weekend or bank holiday are processed on the next working day.

Transit time

Once dispatched, parcels are typically delivered within 6 to 7 working days. The total estimated delivery window (processing + transit) is 7 to 10 working days.

Tracking your order

As soon as your order leaves our warehouse, we send a confirmation email with the tracking number and a tracking link. You can also view the status of your order at any time from Track your order (enter your order number and the email address used at checkout).

If you have not received a tracking email within 4 working days of placing your order, please check your spam folder first, then email Support@odelloo.com with your order number.

Carrier

Parcels are dispatched with the courier indicated in the dispatch email. The active carrier and tracking link are always included in that email.

Changing the delivery address

If you need to change the delivery address after placing an order, contact us within 12 hours of placing the order at Support@odelloo.com. We will do our best to update the address before the parcel is handed to the courier. Once dispatched, the address cannot be changed.

Lost or delayed parcels

If tracking shows no movement for 10 working days or more, contact us at Support@odelloo.com with your order number. Odelloo will work with the carrier to locate the parcel or arrange a suitable resolution (replacement or full refund) if the parcel is confirmed as lost.

Damaged in transit

If your parcel arrives visibly damaged or the contents are damaged on opening:

  1. Take clear photos of the outer packaging and the damaged item before discarding anything.
  2. Email Support@odelloo.com within 48 hours of delivery with your order number and the photos.
  3. Keep the parcel and contents until we have responded with next steps.

Odelloo will arrange a replacement or refund at no cost to you once the damage report is confirmed.

Failed delivery and uncollected parcels

If a parcel is returned to us as undeliverable (incorrect address, refused at the door, or uncollected from a parcel point within the carrier's hold window), we will contact you to arrange re-delivery. Re-delivery charges, where applicable, may be passed on to the customer if the issue was not caused by Odelloo.

Where orders are dispatched from

Orders are dispatched from our operational address:
Odelloo
Barkat House, Suite 9, 116-118 Finchley Road
London NW3 5HT
England

Contact

For any other shipping question, email Support@odelloo.com or call +44 7453 516833. We answer within 12 working hours.

Odelloo is the trading name of CSJO Ltd, a private limited company registered in England and Wales under Companies House number 13189175, with registered office at Barkat House, Suite 9, 116-118 Finchley Road, London NW3 5HT, England.